In order to better understand patient perspectives on telehealth, the New York State (NYS) Department of Health (DOH) Office of Health Insurance Programs (OHIP) has partnered with the Office of Addiction Services and Support (OASAS), Office of Mental Health (OMH), Office of Children and Family Services (OCFS), and the Office for People with Developmental Disabilities (OPWDD) to conduct the Telehealth Consumer Survey.
All NYS residents, whether they have used telehealth services or not, are encouraged to complete the survey, which will close on August 1, 2022. Survey results will be used to inform future telehealth policy development within NYS. Providers are asked to encourage their patients to complete the survey before August 1, 2022.
The survey is available in 11 languages – Arabic, Bengali, Chinese, English, Haitian-Creole, Italian, Korean, Polish, Russian, Spanish, and Yiddish – and only takes approximately five minutes to complete. Additionally, providers can now access printable Portable Document Format (PDF) flyers to handout or place in waiting rooms and offices for patient, consumer, and network use. The flyer, which contains an easy-to-scan QR code, is available in 11 languages.
To directly access the survey and flyers, visit the NYS DOH “Telehealth Consumer Survey” web page, located at: https://www.health.ny.gov/health_care/telehealth_survey/, or scan the QR code provided below using your mobile device.
All questions regarding the Telehealth Consumer Survey should be sent to the NYS DOH at Telehealth.Policy@health.ny.gov.
Thank you.
Medicaid Redesign Team Updates
New York State Department of Health
Office of Health Insurance Programs
One Commerce Plaza
Albany, NY 12237